Payments: Airlines’ under-appreciated, under-leveraged asset
Payments are one of the airline industry’s most potent tools to increase direct distribution, grow revenues and reduce costs. And yet, based on the proprietary research conducted by Atmosphere Research, it’s clear that airlines don’t fully utilize payments as the strategic asset and enabler of creativity that they are.
An Airline’s Transition to a Digital Retail Environment
We know that the existing digital relationship between airlines and their passengers is unstructured and needs rethinking. The transition to a new fit-for-purpose digital retail environment, based on business agility and customer-centricity, is essential to meet future airline distribution needs.
Datalex Skift Report October 2016
Despite recent signs of business success, the airline industry faces a moment of transformative disruption. The current system of retail distribution cuts into profit margins and prevents airlines from forming ongoing relationships with customers. At the same time, new “digital invaders” like Google, Amazon and Uber, companies built with technology at their core, are redefining the future of the...