Prioritizing Capabilities and Governing the Airline Digital Transformation
To wrap up this blog series I would like to provide my insight as to how to prioritize the capabilities as well as build a roadmap for delivery that will maximize the chance of success of the airline digital transformation.
Datalex NDC - Best in class
In 2016, IATA produced its first NDC Solutions White Paper. IATA commissioned Sia Partners to carry out the study, which looked at the solutions provided by a range of IT providers across the industry.
Six areas that can propel digital transformation
Digital transformation can eradicate a passenger’s pain points and make every offer or interaction meaningful, But the whole effort can go awry, too, without an earnest manner, explains Blair Koch.
Designing your Organization for a Successful Airline Digital Transformation
This is the fourth post in my series of blogs on delivering successful Airline Digital Transformations. In this post, I will propose a winning organizational structure for delivering an Airline Digital Transformation in an agile way.
From multiple customer experiences to an omni-experience
For a discipline that has been around since marketing strategies were first conceived, customer experience still feels like it has a long way to go. Gas companies, banks, retailers – it doesn’t take long to think of a household brand across any industry that has had its fair share of customer experience disasters. How is it that services such as utilities and finance, or the exchange of goods...
