Customer Recovery needs a makeover, let's get marketing on it.
What is customer recovery? It’s the airline credit you receive for a bad experience (for example, a lost bag). This credit is the salve that is supposed to neutralize the negative experience and bring you back for future business. Yet, customer recovery is treated as an operational concern, where the focus is on controlling the issuance and redemption of credit, at the expense of recovering the...
So now I can distribute B2B, how am I going to get paid?
Airlines have successfully ushered in the next phase of digital direct distribution, NDC, the capability to establish B2B relationships has opened the door to the potential of an enhanced customer experience, increased revenue and margin expansion within the the corporate direct market and the agency market segment.
The UATP Payments Conference Hong Kong, the times they are a changing…
Last week I joined a gathering of travel payment luminaries in Hong Kong at the annual UATP Travel Payments conference. Datalex is a proud sponsor of UATP’s conference (Universal Air Travel Plan); UATP provide a proprietary payment network owned and operated by, and for the benefit of, the global airline industry. Their product provides significant savings over traditional credit card / payment...