5
October
2017
From multiple customer experiences to an omni-experience
For a discipline that has been around since marketing strategies were first conceived, customer experience still feels like it has a long way to go. Gas companies, banks, retailers – it doesn’t take long to think of a household brand across any industry that has had its fair share of customer experience disasters. How is it that services such as utilities and finance, or the exchange of goods –...
Theresa Quinn
Marketing Director
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Marketing Director