CustomerStories

Datalex Customer Stories

6 November 2020

Air China & Datalex Partnership – 10 Years of Success

Written by: Yundi Cao, General Manager at Datalex China Office

Air China’s partnership with Datalex started in mid-2010, during a period in which eCommerce was starting to grow at a fast pace throughout business sectors in China. The Chinese travel industry was going through a revolution of moving indirect offline agency bookings to direct online bookings. This meant that in order to attract and...

Yundi Cao
General Manager, Datalex China Office
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23 October 2020

Edelweiss | Award-winning UI and search facility

Written by Shane Burke, Director, Customer Success and Delivery at Datalex

As part of a strategy to increase their direct channel and online booking volumes, Edelweiss (WK) had a requirement to provide a superior online guest experience with an enhanced and market-leading UI. Central to this requirement was the inclusion of a sophisticated new flight search facility that would give almost...

Shane Burke
Director, Customer Success & Delivery
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30 September 2020

JetBlue enters the Basic Economy Market with new Fare Options 2.0

Written by: Sharon Keating, Director, Director of Customer Success & Program Delivery at Datalex

In partnership with Datalex, JetBlue successfully rolled out a new basic economy option with lower-price points for customers who are seeking attractive fare options. In addition, JetBlue updated options for customers seeking more benefits such as priority boarding, additional legroom among other...

Sharon Keating
Director of Customer Success & Program Delivery at Datalex Sharon Leads a team of 80+ people and manages the overall engagement with the customer, delivering value using the Datalex Digital Commerce Platform and Products to ensure customer success.
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