Datalex Top 3 Takeaways from FTE EMEA & Ancillary 2023

May 29, 2023
FTE Insights 2023

Last week, the airline industry came together at FTE EMEA & Ancillary in Datalex’s hometown of Dublin to discuss digital retail priorities for 2023 and beyond. A strong appetite for unified offers & orders, AI and customer-centricity was evident at the event. Here are our top 3 takeaways: 

1. Offers & Orders is closer than we think 

A unified offer and order future is much closer than we think. Insights from the event backed up recent Datalex research - The Digital Airline 2023 – where it was found that 6 in 10 airlines intend to move away from their current PSS provider towards an Offers & Orders-enabled technology platform in the next 1-2 years. 

2. Embracing new technologies 

The airline industry is on the cusp of another technology-driven transformation that will be realised through new technologies. Investment in AI continues to be a major focus area for pricing and smarter decision-making within airlines. 

3. Customer-Centricity 

The customer experience today is deeply affected by legacy standards, processes and technology. Therefore, customer-centricity is crucial for long-term success in the next phase of airline retailing. Embracing new channels where customers are at the centre and making it as seamless as possible is top of the agenda for airlines.  

Learn more about Datalex’s research findings by downloading the Digital Airline 2023 & its transformative retail priorities here. 


Latest Datalex News

May 7, 2024
#1 – 2024 is the year of Offer & Order Implementation The industry’s transition to 100% Offers & Orders has been a huge topic of discussion in recent years, however, we’re only starting to see...
Read More
April 23, 2024
Dublin, Ireland, 19 April 2024: Datalex plc ("Datalex", the "Company" or the "Group") (Euronext Growth Dublin: DLE), a market leader in airline e-commerce solutions, today announces that Steven...
Read More
March 6, 2024
Last week, the airline industry came together at the Aviation Festival Asia event in Singapore to discuss airline retailing innovation and the need for retail transformation free of legacy...
Read More