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16 October 2017

Six areas that can propel digital transformation

Digital transformation can eradicate a passenger’s pain points and make every offer or interaction meaningful, But the whole effort can go awry, too, without an earnest manner, explains Blair Koch.

Blair Koch
Blair is our SVP Customer Success & Delivery - President of Americas. Blair Koch has held numerous technology, business and innovation leadership roles in the airline industry.
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5 October 2017

From multiple customer experiences to an omni-experience

For a discipline that has been around since marketing strategies were first conceived, customer experience still feels like it has a long way to go. Gas companies, banks, retailers – it doesn’t take long to think of a household brand across any industry that has had its fair share of customer experience disasters. How is it that services such as utilities and finance, or the exchange of goods –...

Theresa Quinn
Marketing Director
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