Datalex launches new Manchester ‘centre of excellence’ as part of its global expansion
Dublin, 20 April 2017: Datalex plc (ISE: DLE), a leading provider of digital commerce and retail solutions to the travel industry, is to open a new centre of excellence in Manchester as part of its global expansion.
Customer Recovery needs a makeover, let's get marketing on it.
What is customer recovery? It’s the airline credit you receive for a bad experience (for example, a lost bag). This credit is the salve that is supposed to neutralize the negative experience and bring you back for future business. Yet, customer recovery is treated as an operational concern, where the focus is on controlling the issuance and redemption of credit, at the expense of recovering the...
So now I can distribute B2B, how am I going to get paid?
Airlines have successfully ushered in the next phase of digital direct distribution, NDC, the capability to establish B2B relationships has opened the door to the potential of an enhanced customer experience, increased revenue and margin expansion within the the corporate direct market and the agency market segment.
