Gianni Cataldo
Recent Posts
Datalex Labs set the course for the future state airline “API Airways”
Many airlines acknowledge the need for transformation but also fear the disruption that could be unleashed upon their business. In all cases, airlines show great interest in collaborating with start-ups to bring new solutions and capabilities to market. Yet this is frustrated by internal process and the lengthy cycle time for integration to required enterprise systems and data.
Airline Loyalty, from Churn and Earn to Adapt and Burn.
Airlines have led the industry in developing a loyalty mechanism that drives repeat behavior and has clear and understandable rewards. However, as consumers change and the way we consume products brings about change, the model of airline loyalty is facing issues.
So now I can distribute B2B, how am I going to get paid?
Airlines have successfully ushered in the next phase of digital direct distribution, NDC, the capability to establish B2B relationships has opened the door to the potential of an enhanced customer experience, increased revenue and margin expansion within the the corporate direct market and the agency market segment.