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22 November 2013

Do you have Peppermint Tea?

The answer is usually no, as most airlines only serve standard tea and coffee. These days I only drink Peppermint Tea, so I have to do without a cup of tea on most flights. As I sat on a plane recently and watched the duty free trolley pass me and everyone else by, without selling anything, I thought to myself, I don’t want a cuddly bear, but I really would buy a cup of peppermint tea. A box of...

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22 October 2013

2013 IATA World Passenger Symposium: Welcome to Dublin

Céad Míle Fáilte (A hundred thousand welcomes) to Dublin, our global headquarters.

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24 September 2013

Debating the Customer Experience - WLCA Congress 2013

The World Low Cost Airlines Congress held at the Sofitel LHR from the 16th  to 18 th  September was a mix of leading global carriers, traditional airlines with short haul subsidiaries and low cost airlines in the same room looking to understand what common features they could utilise from each model to make for a more prosperous airline.

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11 September 2013

BlueSky Blog Interview: Datalex SVP Sales Dominic Clarke

We spoke to Dominic Clarke, SVP Sales for Datalex and he answered some of our burning questions about the airline industry and passenger experience. Dominic’s background is primarily airline, with 10 years at British Airways followed by 8 years working for technology providers to airlines. That included working in the internet booking engine space, PSS, mobile, and now travel retail with Datalex.

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20 August 2013

The Divergence of Revenue Management

 The sophisticated practice of revenue management remains a key function within any airline organization. Revenue managers have applied data science to ‘big data’ to forecast demand and optimize price since the 1980s. However, over the past decade a dichotomy has presented itself between current revenue management techniques and merchandizing practices such as fare families and ancillary pricing.

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