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31 March 2017

So now I can distribute B2B, how am I going to get paid?

Airlines have successfully ushered in the next phase of digital direct distribution,  NDC, the capability to establish  B2B relationships has opened the door to the potential of an enhanced customer experience, increased revenue and margin expansion within the the corporate direct market and the agency market segment.

Gianni Cataldo
Vice President of Product and General Manager of Datalex Americas
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28 March 2017

The UATP Payments Conference Hong Kong, the times they are a changing…

Last week I joined a gathering of travel payment luminaries in Hong Kong at the annual UATP Travel Payments conference.  Datalex is a proud sponsor of UATP’s conference (Universal Air Travel Plan); UATP provide a proprietary payment network owned and operated by, and for the benefit of, the global airline industry.  Their product provides significant savings over traditional credit card /...

Gianni Cataldo
Vice President of Product and General Manager of Datalex Americas
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22 December 2016

Customer Success evolves at Datalex

Earlier this month I attended a 2-day Customer Success conference – “Pulse Europe”. I had participated in the inaugural European conference in 2015 and found it to be very informative on the evolving industry and how I could further enhance the Datalex approach to Customer success.

John Shields
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20 December 2016

Can airlines keep up with digital pace?

This is a post first published in Airlines International, 20 December 2016. 

Digitalization is forcing a paradigm shift in business models. But can airlines move quickly enough? Alexandre de Juniac, IATA’s Director General and CEO, has already made clear his focus on improving the industry’s speed of innovation.

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5 December 2016

Addressing the Customer Disconnect with Connected Commerce

Never have airlines been so preoccupied – and measured – on the basis of their operational efficiencies. Financial savings or the prospect of operational and regulatory penalties have meant that they have become infinitely smarter as they constantly strive for a seamless, efficient operation. The obsession with saving fractions of gallons of fuel or seconds spent on the ground and in the air...

Rory Pratt
Digital Commerce Manager
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