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15 November 2017

Datalex NDC - Best in class

In 2016, IATA produced its first NDC Solutions White Paper. IATA commissioned Sia Partners to carry out the study, which looked at the solutions provided by a range of IT providers across the industry.

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16 October 2017

Six areas that can propel digital transformation

Digital transformation can eradicate a passenger’s pain points and make every offer or interaction meaningful, But the whole effort can go awry, too, without an earnest manner, explains Blair Koch.

Blair Koch
CTO & President USA
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12 October 2017

Designing your Organization for a Successful Airline Digital Transformation

This is the fourth post in my series of blogs on delivering successful Airline Digital Transformations. In this post, I will propose a winning organizational structure for delivering an Airline Digital Transformation in an agile way.

Blair Koch
CTO & President USA
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5 October 2017

From multiple customer experiences to an omni-experience

For a discipline that has been around since marketing strategies were first conceived, customer experience still feels like it has a long way to go. Gas companies, banks, retailers – it doesn’t take long to think of a household brand across any industry that has had its fair share of customer experience disasters. How is it that services such as utilities and finance, or the exchange of goods...

Theresa Quinn
Marketing Director
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7 September 2017

How leading retailers use price to drive more than just revenue

When looking at how leading retailers leverage price across many different verticals, it’s interesting to see the successful strategies that they employ and how these could equally be leveraged in an Airline context. What successful retailers understand is that price while important means nothing on its own, it’s all about the offer.

Alan Dunne
Chief Innovation Officer
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