A look to the nearer future of airline retailing.

Abstract:

This past year has seen considerable activity in airline travel distribution in what has been an effort for many airlines to initiate a change to a more retail-focused behaviour. This is not a change forced by airlines; it is brought upon airlines by consumers, digitisation and the retail market, and will continue to change the face of the industry into the future.

In this Airline Retailing Outlook 2018 sponsored by Datalex, Travel in Motion (TiM) lays out what they foresee in the next twelve months. They look at airline retailing from various aspects, addressing each with their observations and predictions, as they attempt to forecast things that may not happen as expected or hoped.

The Outlooks is split into five sections. The first four are a high-level representation of the travel industry, starting from the consumer, the trade partners, distributors and finally the airlines. The fifth element is technology. Technology may not drive the business, but is certainly a critical enabling element.

Outline:

  • The consumer
  • The trade partners
  • The distributors
  • The airlines
  • The technology